"HR Metrics Readings"
Meetings: as scheduled
May 16 -- early July
|Instructor: Mark E. Tompkins||Office: 328 Gambrell Hall, USC -- Columbia
||Mondays and Wednesdays (2:30 - 4:30)
Also available other times by appointment.
of Student Performance
|Course Resources:||Link to SC OHR: http://www.ohr.sc.gov/OHR/statistics/HRMeasures.pdf
Steven W. Hays and Robert Lavigna, "Human Resource Metrics in Government: Measuring the Impacts of HRM," in Public Human Resource Management, Problems and Prospects, Fifth Edition, Steven W. Hays, Richard C. Kearney, and Jerrell D. Coggburn, eds., (Longman, 2009), ch. 11.
Dave Ulrich, Mark A. Huselid, and Brian E. Becker, The HR Scorecard: Linking People, Strategy, and Performance (Harvard Business Press, 2001).
Jac Fitz-enz, How to Measure Human Resource Management (3rd Edition), (McGraw-Hill, 2001).
Jac Fitz-enz, The ROI of Human Capital: Measuring the Economic Value of Employee Performance, Second Edition, (AMACOM, 2000).
John Sullivan, HR Metrics The World Class Way, (Kennedy Information, 2003).
John Sullivan, Rethinking Strategic HR (CCH, 2005).
Jack J. Phillips and Patricia Pulliam Phillips, Proving the Value of HR: How and Why to Measure ROI (Society for Human Resource Management, 2005).
The Pew Center on the States: "Human Capital Trends". Link to Report.
U.S. Office of Personnel Management, Human Capital Assessment and Accountability Framework (HCAAF) Resource Center. Link to Center Resources.
Macpherson, M. (2001). "Performance Measurement in not-for-profit and public-sector organizations." Measuring Business Excellence 5(2): 13-17.
Walker, G. and J. R. MacDonald (2001). "Designing and Implementing an HR Scorecard." Human Resource Management 40(4): 365-377.
Wright, P. M., G. C. McMahan, et al. (2001). "Comparing Line and HR Executives' Perceptions of HR Effectiveness: Services, Roles, and Contributions." Human Resource Management 40(2): 111-123.
Beatty, Richard W., Mark A. Huselid, and Craig Eric Schneier, New HR Metrics, Scoring on the Business Scorecard, Organizational Dynamics, 32(2), 2003: 107-121.
Lawler, Edward E. III, Alec Levenson, John W. Boudreau, HR Metrics and Analytics – Uses and Impacts, (Center for Effective Organizations, May 2004). Link to document.
Rmalall, S. J. (2006). "Identifying and Understanding HR Competencies and their Relationship to Organizational Practices." Applied H.R.M. Research 11(1): 27-38.
Additional Citations from Robert Lavigna:
The International Public Management Association for Human Resources, Benchmarking Committee Report on HR Metrics (2010). Link to Report.
College and University Professional Association for Human Resources, HR Benchmarking & Workforce Planning Survey (2009), Link to Reporting page.
Harter, J. K., F. L. Schmidt, et al. (2002). "Business-unit-level relationship between employee satisfaction, employee engagement, and business outcomes: A meta-analysis." Journal of Applied Psychology 87(2): 268-279.
U.S. Merit Systems Protection Board, The Power of Federal Employee Engagement (Sept. 2008).
United Kingdom, Civil Service, Civil Service People Survey 2010. Link to Initial Findings.
Partnership for Public Service, The Best Places to Work in the Federal Government.